Author response

Hello,

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
Also, please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.

We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

We also recommend checking the documentation in this link and our Knowledge Base here.

We hope that everything will be resolved and that you will reconsider your rating.

Best,
Edge