Buyer Beware! I wish I could give this a negative rating, but I'll have to settle for a 1. The customer service is a joke and after awhile if they can't fix your problem, they'll just ghost you. After all the installation problems I initially had, I finally got it installed. I get this error message "WooCommerce has detected that some of your active plugins are incompatible with currently enabled WooCommerce features. Please review the details.". Customer service told me to update the plugin, which I tried, but would not install. So they just stopped communicating with me after several emails asking for help. I reported it to Code Canyon - they just forwarded my concern to the plugin authors. Today I find that although it's not supposed to display anything on the front end of the site, there is a huge ugly error banner on my public-facing product page. They took my $40 and I got garbage in return.
Author response
Hello,
We are sincerely sorry to hear about your frustration and the issues you are facing with the plugin. This is certainly not the experience we want you to have.
We are 100% committed to providing fast and effective support to all our customers, and we apologize if there was a communication gap or if our previous replies were missed. We never intend to "ghost" a user; we want to see you succeed with our product.
The error message regarding "incompatible WooCommerce features" and the frontend banner are technical conflicts that can be resolved quickly. We want to fix this for you immediately.
Could you please reply with your Ticket Number?
If you cannot find it, please create a new ticket right now and share the ID here. Our team is on standby to prioritize your case and resolve these errors for you today. We appreciate you giving us the chance to make this right.
